How do I get a call back from the hotline?

Simulation Generality
1

The question is in the title.... :/

 

2

Good evening

Once a ticket is opened, they call back depending on the urgency. Otherwise you have to call the number directly during opening hours.

If you were unable to create a ticket through the above method, you can contact us by email at support@mycadservices.com. In this case, you must:

  • Use the email account that corresponds to your myCADservices login (essential for us to identify you!)
  • Specify the product concerned
  • Describe your question in detail
  • Attach the necessary files (max. xxxx MB size)

Create a ticket by email

Finally, you can contact us by phone at the following number:

  • Indigo number: 0 820 200 422 (Cost of a local call 0.118€ TTC/mn)

Monday to Friday 9:00 a.m. to 12:30 p.m. / 1:30 p.m. to 5:30 p.m. (5:00 p.m. on Fridays)

3

I sent a ticket at 3:00 p.m. blocking priority

followed by an email to follow up

I even called the sales manager... answering machine..

I'm still waiting for the call. I can't work since....

 

I will admit that I am disappointed compared to my previous dealer...

1 Like
4

Can we contact you on a paid number?! It's a joke?

2 Likes
5

You created  a ticket  on Friday at 2pm but it's already  the weekend.... I don't think you'll have  an answer before Monday...    :-(

6

The hotline closes on Fridays at 17:00

 

I think they would have had time at least to call me

1 Like
7

Definitely, especially since you're at a standstill. It's not very sporty...

1 Like
8

The few times I needed it, it worked pretty well.

The problem is that opening a ticket on Friday afternoon... You will (I hope) probably be called on Monday morning.

Maybe also a big load problem with all these people who are waiting for the SP3 to change version and this SP3 which seems to be buggy again.

1 Like