I think the easiest way is to check with the hotline. I'm not sure that there are people on SW2022 especially in SP0/SP1 (you have to be a gamer or at least not have to fade a version that you can't update due to internal IT rules for 1 year minimum).
The problem can come either from the export from SW, or from a problem installing E-Drawings or a bug in E-Drawings or SW.