I have been a customer for a year and found more problems with mycadtools then solutions. roughly 10% of the reports worked in material takeoff. Help was poor at best. Now - since my account lapst, I CAN NOT uninstall the software - Errors with « Account already exists » and re-installs the app.
Support without an account does not exist.
Be careful investing in Visiativ
Hello,
Thank you for sharing your feedback, and please accept our sincere apologies. We are truly sorry for the frustrating experience you’ve had.
We take your comments very seriously and will investigate the issues you describe. We will reach out to you directly to follow up.
Best regards,
myCADtools Team
Was it really necessary to answer this more than 50 days late? 
Fair point, and we apologize for the delay. We’re now following up directly with the customer.
This is quite reactive considering that a ticket in a paid hotline now often takes more than a week to be processed even with a high degree of urgency (compared to a few hours at max 1 day 2 or 3 years ago) ...
Or maybe my account was blacklisted by their hotline because I only ask them screwed-up questions (SW/EPDM expert level or weird SW bugs).
… And I thought I was the only one on their blacklist... 
In addition, the last " hotliner" from their house who took over my computer, left me with all their factory settings (RAZ what), hello to recharge all my personal settings...
All to agree 10 days later that the problem came from their software and not from my uses.
I told you about the 6 months to get my account back because of my email address blacklisted by a salesman...? 
A pattern is emerging, isn't it?
Are all the users of this forum (it's theirs anyway) part of a particular list at Visiativ?