Why do I no longer have access to the colleagues/tickets/contracts menu since I wanted to change the email address?

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1

Hello

Following the arrival of a Visiativ sales representative for the renewal of our maintenance subscriptions, I wanted to change the basic email address of my account (the current one is that of the boss and he is not concerned by the management of MyCAD). Since then, I no longer have access to the right-hand menu (colleagues/tickets/contracts): only the "My profile" link is visible. I tried to put the old email address back, but without any more success. What to do?

I need to have access to the contracts in order to have my activation key for the MyCADTools module I just downloaded. So I'm a bit stuck.

Please, Help!!  

2

Hello

I think you should call the Visiativ after-sales service so that they can modify this or that they direct you to the solution.   Normally you should be able to create a ticket via Lynkoa for Visiativ with your subscription.

 

3

You have changed the title of the question! 

Here's how to get in touch 

4

Or there by clicking on the agency in your region.

5

Isn't there an email that arrived in your boss's inbox to validate the change?