Hello
In my company, we have been experiencing great difficulties with the 3D Experience since yesterday. The tracking console clearly indicates that there have been problems.
This morning, this console is green but we are still in the same situation: freezes / crashes / slowness / error messages... The cartoonists are almost at a standstill. Are we the only ones in this situation or are some of you also experiencing these dysfunctions?
Thank you in advance for your answers.
Cédric T.
Too many negative and time-consuming problem-solving feedback to take the plunge. Sorry I can't help you. See with VISIATIV support
Hello @Cedric_T
I invite you to make a support request via the platform so that our technicians can solve your problem: https://mycad.visiativ.com/fr/helpdesk/tickets
Have a nice day!
Coralie
Hello Coralie,
Ticket already done and waiting for an answer (I've already made a pretty impressive number since we switched to this 3D Experience solution... 
)
Attempt to contact Mrs. FERNANDES by telephone without success.
Kind regards.
Cédric T.
In short, bad experience on bad experience 
I must be a visionary genius (or not) when I said that having everything off site added a layer of risk. Here is the proof.
Either it's a problem with a local internet service provider, or a problem with a denial of service attack or other on Dassault servers, or even the Dassault bug.
Hello,
We crashed yesterday around 16.40, then impossible to reconnect, today it works... I'm not a fan of this cloud either but it's the future it seems... I haven't dug into the operation of sldws/machine/server yet but the 2025 runs pretty well on a mid-range machine...
A 3Dexp disaster...
Hello
Indeed, there is an ongoing incident at Dassault Systèmes that impacts the accessibility of the platform.
It should come back but we don't have any more information yet.
You can follow the status of the servers on this link by going to the bottom of the page: https://www.3ds.com/fr/support/cloud