How to get started with a ticket

I have a problem converting an assembly to a STEP file

Leave it running overnight and still nothing happens 

 

Help

Hello

What is your version of SW? What is the size of the assembly?

Otherwise for the hotline it's here

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Don't you have a window in the background? What is the size of your assembly in terms of parts? Do you have the right to write in the export file? 

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Hello

what's it, how big is it? How many parts, what do you have as a PC?

Can you put more info.

may the force be with you.

 

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I managed to get a ticket number so I hope to be helped

SW 2011 Version

FYI the file is 14,471 KB

I have the rights to the export file

I managed to do a step a few weeks ago of course my assembly has evolved since then

but I don't understand why to this day the Step is impossible.

Try to do your step by putting the sub-assemblies in a state of suppression to see which one he doesn't digest

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The hotline helped me out 

FYI, some files received by suppliers have face errors

so diagnostic for repair of the faces and conversion to parasolid successful but not to Step

It just goes to show that you have to take the time to repair defective faces before having problems lasting several hours.

Thank you all for taking the time to answer me

 

3 Likes

Can you mark your problem as solved in this case:)

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Issue Resolved