IMPORTANT: SOLIDWORKS 2024 – error message during activation

Community news
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Hi all

A bug was detected during the installation of SOLIDWORKS 2024. This error has been taken into account by Dassault Systèmes and has been identified as an SPR Bug 1134409. The R&D teams are working on the correction via a new service pack for the 2024 version.

What bug is it?

When activating the 2024 version of SOLIDWORKS, an error message is displayed:

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If the message " current computer identified does not match" appears and the SOLIDWORKS 2024 activation continues, this message is purely informational and can be ignored.

If you encounter the following 2 messages: " The current computer identified does not match" AND " Number of activations exceeded ", you must contact Visiativ technical support by creating a ticket on the myCAD platform.

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How do you avoid this error message, if you plan to install SOLIDWORKS 2024?

If you plan to download SOLIDWORKS 2024, please consider the following procedure:

  • Launch the previously installed version of SOLIDWORKS.
  • Transfer the license so that the activation is in a released state.
  • Install/Upgrade to SOLIDWORKS 2024 and activate the license.

Visiativ technical support is also available to help you if needed: you can create a ticket on the platform to be contacted.

We are sorry for this inconvenience, and remain at your disposal,

Have a nice day
Coralie

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Thank you for the info Coralie.

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Thank you for the info even if I don't risk being impacted since never SP < 4 at home (or even 5) for the 2023 that we are currently testing.

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I agree with you. No impact for us, we are still at an n-2 version. Currently 2021 sp5 and we have decided to switch to the last SP of 2022 in early 2024!
Unfortunately, experience shows that SP 0 to 2 are never reliable.
It is not possible to have reliable versions on the 1st try when the demand of investors is to release a version at all costs to make a profit.