Hello
I've been trying for several days to create a new support ticket, but when I validate the 3rd step, a technical error tells me to try again later...
Are you also experiencing the problem?
Thank you
With some difficulties of course, I managed to make my ticket at the beginning of the week.
For your information, I told the administrator of the site about the MyCAD event in Nantes, that the new menus were complicated at first glance and that many people might have difficulty making a ticket from the update.
Edit with the choices made for my part:
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Thank you for your feedback. I have the same parameters as you. (Design and Simulation / Solidworks CAD).
I contacted customer service who told me that the site had changed (formerly mycad.visiativ.com and now My Visiativ. I didn't understand that the old site doesn't link to the new one and didn't get an explanation on this point.
Anyway, the ticket tool is the same on the new site and returns the same error when validating the 3rd step: "Creation error / We're sorry, but we're having technical problems on our end. Please try again later. »
So it was the person I had on the phone who created my ticket.
If I have another ticket to make, I'll probably still run into the problem...
For the new menus, I made the same thought to the support.
Improvements will be made.
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Yes @flegendre I was confirmed that I was not the only one to understand anything, that reassures me! 
Especially after having done 98 since 2012 on the old version...
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I didn't get that one, you're going to make me jealous!
And three tickets already with the new version, I'm late!
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This is the message that appeared for each attempt to create my ticket. I didn't try to modify any of the fields to see if it came from a poorly managed combination.
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8 tickets to date 
Hello
We've made changes and fixes to make it more reliable to create support requests through myCAD so that you can continue to use your preferred platform 
This way, the error messages you may encounter from time to time should no longer occur. Similarly, the behaviors between myCAD and the My Visiativ portal have been harmonized so that you no longer have to change your environment.
We are actively working on simplifying the selection of the solution and the product and a global search box should appear soon.
Thank you for your feedback, have a good day!
Coralie
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