Unable to install myCADtools 2020 and Solidworks

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1

Since yesterday we have had problems installing Solidworks products. We are unable to install the myCADtools 2020 app. Yesterday I tried to re-install the application from the administrative image but without success, same message as the "problem mcadtools.jpg" image attached. I don't know if it's from a Windows update or something else?

Thank you in advance for your help.

Message from Mr. Cortat: 
Can you contact our hotline via the myCADservice portal?
The problem is apparently related to the SOLIDWORKS input mask (no link to myCADtools).
I am currently unreachable.
Sincerely,
Cyrille CORTAT


probleme_solidworks.pdf
2

Hello

As Mr Cortat told you, you should contact the hotline which will be better able to answer you. To do this,  you can use the "SUPPORT" button located on the myCADservices homepage. The person may be able to take control remotely or check with you what is going on.

Kind regards


support.png
2 Likes
3

Hello

I don't have the support button!

Best regards

4

Hello

Try to manually delete the shortcut folder "myCADtools 2020" in "C:\ProgramData\Microsoft\Windows\Start Menu\Programs" 

Then restart the installation

Philippe