I take the liberty of asking for your help because I am facing a display problem when I handle a small assembly in SW2022.
Basically, I'm in "stopped in shaded image mode" mode (see screenshot display 1) and when I manipulate my assembly (rotate, zoom,...) my display switches to wireframe while I'm still active in "stopped in shaded image mode" mode (see screenshot display2).
It may be a problem with the settings in the SW options but I can't find which one.
Without really certainty, but when I see "CITRIX" I think of process virtualization and therefore indirect access to the resources of the graphics card of your workstation. This may be a lead (To be discussed with your system admin),