Problem viewing thumbnail files on EPDM

Hello

A colleague told me about a problem with viewing thumbnail thumbnails on EPDM. I've never worked like this but he likes to have the display of files with thumbnails (large icons).

Its problem is that not all the thumbnails show the 3D model but some show the SolidWorks part or assembly icon, it is on Windows 7. After comparing at home, I can see all the thumbnails of the 3D but they are off, I only see a part of them, I'm on Windows 10.

Working on the same EPDM and having not changed the display option to our knowledge, do you have any solutions to it? Namely, to be able to display all the thumbnails and entirely.

Below is an image with my colleague's visualization on Windows 7 at the top and mine on Windows 10 at the bottom.

Thank you

Antho


probleme_de_visualisation_de_vignette_miniature_sur_epdm.jpg

Hello

From memory it's a bug that appeared with the 2016, but I don't remember what to do. Visiativ consultants are perfectly aware of this subject.

OK, I'm going to open a ticket then, thank you.

After feedback from the support technician, the problem with the icon instead of the thumbnail came from the fact that the latest version was not obtained, then it works.

On the other hand, the fact that the thumbnails are randomly centered and others offset, there he didn't find why so he goes back to the editor, we'll see if we get an answer...

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Hello

For the offset miniatures it may come from the position of the room at the last recording.

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No, no, because it's different between my job and my colleague's where the position is good, look at the image attached to the question (at the top the visualization of my colleague on Windows 7 and at the bottom mine on Windows 10).

Hello everyone, I have the same problem as you.

Antho, did you get a reply to the ticket you posted