Yes, after the support is responsive, and the biggest problems often come from the firewalls.
On my side, in terms of customer service, it's really great to be able to work remotely or to integrate very quickly into their environment.
Hello
For the moment, I have collected about twenty responses. As the profiles and sizes of companies are quite varied, I would need some additional feedback to be able to draw more representative lessons.
If you have a few minutes to spare, your participation in the questionnaire would really help me a lot.
Thank you in advance for your help, and have a good day everyone.
Done.
Thank you for the feedback, ... To be continued.
@+.
AR.
I will close this form after a little less than two months online, here is a summary of the results:
I received 28 responses, mainly from special machine companies (57%), design/engineering offices (46%) and machine or boiler shops (36%) (yes, that's more than 100% because the question was multiple choice. Some companies are both design offices and machine shops).
The majority are SMEs with 6 to 100 employees (64%), with mechanical design offices of 4 to 6 people in 39% of cases.
The respondents are mainly draftsmen (50%) and engineers (25%).
The way to use SolidWorks is well structured for only 18% of respondents. 40% consider it to be perfectible while 36% find it unstructured.
Reusable templates are used by 71% of respondents and macros by 64%, most often developed in-house (64%). On the other hand, only 43% of organizations actually maintain these macros, which creates a risk of dependency and aging tools.
Excel is ubiquitous and used daily by 54% of respondents.
The main time wasted concern drawing (57%) and post-design, as well as bills of materials and workshop documents (50%), far ahead of pure design (21%).
The most cited technical problem is cumbersome assembly (71%), followed by naming inconsistencies (21%) and difficulties in modifying older models (18%).
In terms of potential, 39% believe they can recover 1 to 4 hours per week, and 22% think they can save more than 5 hours.
If time was available, the priority would clearly be to put design rules and standards in place (64%), then train the team and clean up the work environment (32% each).
The preferred improvement formats are short and regular (29%) or one-off and targeted (29%) interventions.
Please note that the sample size is limited.
These results provide an interesting picture and allow us to see certain trends taking shape, but they are not enough to draw firm conclusions.
For example, with only 9 responses from BE of 4 to 6 people, it would be excessive to say that a third of these structures are poorly structured. We observe signals, not statistical certainties.
Thank you all for your participation!
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