Hello
Do you know how to track our RPS? I can't find the SolidWorks Costumer Portal anymore.
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Hello
Now it's happening on the Dashboard 3D support platform... and that's the s*t!
It's not clear at all, we are the customer but we don't have the rights and the view of all the content of a request.
Basically, we open a ticket with our VAR, who opens the ticket on this platform, we receive the notifications in triple and we don't know why.
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Hello
And to complete, it is impossible for the moment to access the old requests made on the old platform.
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And in addition the access with my old account no longer works. I need to create an account on the 3D Experience...
Yes, it was an obligation following their switch to 3D Experience. They merged everything into one environment.
There had been a message to this effect either on the forum or via email from Solidworks if my memory serves me correctly (see during the last attempts to connect via the old links)