NEW: Your Visiativ customer portal is evolving!

Community news
1

Hi all

We are pleased to announce that the Visiativ customer portal is evolving! :partying_face: From October 12, 2023 , you will be able to take advantage of a new Visiativ exchange and service platform.

NEWS

On this platform, you will find:

  • CAD technical support
  • your administrative documents
  • new content over the course of the releases (e.g. customer information, contracts, etc.)
  • Simplified exchanges with your Visiativ contacts

As far as technical support is concerned, you can always go through the myCAD platform to access it: click on the " my tickets " button and you will be redirected to the new Visiativ customer portal.
For information : the " support@mycadservices.com " email address will no longer be available. You will have to go through the customer portal in order to create a support ticket.

SECURITY

To increase the level of security of your account and guarantee the protection of your personal data, Visiativ secures and upgrades access to your tools.

From October 2, 2023, a new connection method will be made via myCAD by Visiativ which will be displayed as follows:

image

If you were using a myCAD or myMoovapps account, you need to reset your password by clicking on "Forgot your password?" on the login screen.

Then, you will have to register a second authentication factor that will be asked of you when you log in.

When you first log in, you will have to fill in the type of authentication you want to use (App, SMS or email). Depending on the case, it will therefore be necessary beforehand:

  • Application: install an authenticator application by respecting the prerequisites of its publisher
  • SMS: have a personal mobile number on which you can be reached
  • Email: have an email address accessible at the time of login

In case of any problem, you can reach our customer service on +33 9 69 322 223 (Monday to Friday from 8:30 am to 12 pm and from 1:30 pm to 5 pm – free call).

What if you are not a Visiativ customer? Don't panic, you just have to create a free account! :slight_smile:

Information : All people who have not logged in to the platform for more than 2 years will be automatically deleted. If you want to find your information, create a new account with your original email and your data will be automatically uploaded.

More information: visiativ.com/actualites/actualite/votre-portail-client-evolue/

If you have any questions, don't hesitate to let me know!
Thank you and wish you a good day!
Coralie :slight_smile:

1 Like
2

Hello Coralie,
Thank you for the info and its clarifications.
Good afternoon.

AR.

3

Hello @Coralie ;

The " who's online " banner is working again?
image

This is good news. :grinning:

1 Like
4

Hello @Maclane,

We are currently testing it to make it functional as soon as possible :slight_smile:

1 Like
5

Yes, I laughed when I saw him in full disconnection.

He must have been on maternity leave because he had babies :rofl:

lolonline
lolonline855×271 34.6 KB

6

Stronger than ubiquity, the power to be the same person in the same place at the same time several times :grin:

ubiquity
ubiquity841×63 22 KB

Note, to boost the forum's activity counter it's a good way :kissing:

7

FYI ... The " Blur" option in the cogwheel seems not to work

image
image730×131 9.76 KB

1 Like
8

Hi all

The counter has been re-modified and is functional: sometimes you have to refresh the page so that it updates :slight_smile:
I bring up the fact that the "blur" option doesn't work, let's look why!
Thank you for your feedback!
Have a nice day :slight_smile:
Coralie

12

Hello
There is always this problem of connection request every day

13

Hello @ronathan,
Can you tell me more about these problems? Can't connect?
Thank you, Coralie

14

Hello @Coralie

I almost couldn't connect earlier. However, we must insist a little. Once you click on the "connect" menu, the site redirects you to a window that doesn't seem to load properly.

I was only able to connect after 4 tries.

15

Yes, but the session doesn't want to stay connected and every day I have to reconnect.

16

Hello;

Since we're talking about connections, and at the risk of being off-topic, I can no longer log in with My3Dplayer/Editor in local version (I downloaded the update yesterday).
Note: my last connection was quite a while before the change in the identification procedures.

Kind regards.

17

I have the same problem when it checks the terminal it's endless.
Sometimes you have to log in again or do F5 to connect. It varies greatly!

By the way, it's the only forum that checks the terminal (Coralie told us why but I don't like the technical choice to do it like that. There are other ways to secure the parts a little bit all)